Freeze Dried Lemon Refreshers

I ordered over £100 worth of sweets within the space of four weeks. 18 packets were Lemon refreshers. I received a few packets which had not been freeze-dried to their usual standard.

I contacted the company to inform them that quite few of the sweets were not up to standard. They were compact, hard and small. The sweets were supposed to be larger, crispy and airy. I notified them that the texture was different. I was told by the customer service that “freeze drying is not exactly science”, and that all sweets regardless of size have the same texture.

The attitude was poor. Rather than accept the product was below standard and try to resolve the issue, they tried to deny it. All they had to say was we will give you something off your next order, or you can send the unopened sweets and we will replace them. But no such solution was offered.

Additionally they lied about the packaging, and when I sent them pictures, they offered no response.

I really hope the management read this message and look into the complaint. Because they have lost a customer that spent £100 in a month.

They are so delicious can’t get enough of them will be ordering my next very soon

These sweets are amazing. Will be ordering again. Excellent choices, and service. Quick delivery.

The new way to eat sweets, I am hooked :-)

Absolutely fantastic brilliant